# Contact

Sundae Labs, Inc.— the team behind Moonlight

## Email us

One address reaches us, and a person reads it: [support@trymoonlight.io](mailto:support@trymoonlight.io). Use it for support, billing questions, privacy and data requests, security reports, partnership enquiries, and press. We aim to answer within one business day; accounts on the Max plan are answered first.

## What to include

- The email address on your Moonlight account, so we can find it without asking you twice.
- For something wrong in a briefing: the date of that briefing and which item was wrong. That is enough for us to pull the run.
- For a connection that stopped working: which service, and roughly when it last worked.
- For a billing question: whether it is about a charge, a plan change, or a cancellation.

## Privacy, data, and deletion requests

You can export or delete your account yourself from Settings inside the app, and deletion removes your data rather than deactivating it. If you would rather we handle it, or you want to exercise a right the [Privacy Policy](https://trymoonlight.io/privacy) describes, email the address above with “privacy” in the subject line and we will treat it as a formal request.

## Security reports

If you believe you have found a vulnerability, email us before disclosing it anywhere else and include enough detail to reproduce it. We will confirm receipt, keep you updated while we fix it, and we will not pursue anyone who reports in good faith and does not access other people’s data.

## Company details

- Legal entity: Sundae Labs, Inc.
- Jurisdiction: Wyoming, United States (Terms of Service, governing law)
- Email: [support@trymoonlight.io](mailto:support@trymoonlight.io)
- Website: trymoonlight.io

## What we cannot do by email

We cannot approve or send an action on your behalf. Every reply, decline, and filing Moonlight prepares waits for you to approve it in your own briefing, and we have no path around that — which is the point of the design, not a limitation of our support.